Cancellation & Refund Policy

Venue plans: Starter (free) · Pro (₹1,499/mo) · Elite (₹3,999/mo)

Fan club plans: Community (free) · Club Pro (₹799/mo) · Club Elite (₹2,499/mo)

To cancel a paid subscription, email support@criccheer.com from the email address associated with your account. Include your venue or fan club name and the plan you wish to cancel. We will confirm cancellation within 2 business days.

• Your plan remains active until the end of the current billing period. You will not be charged for the next cycle.
• After the billing period ends, your account reverts to the free Starter (venues) or Community (fan clubs) tier. Paid features — including the Host Console, advanced analytics, and increased party allowances — will be disabled.
• Your listings, party history, and member data are retained. Nothing is deleted on downgrade.
• If you exceed free-tier limits after downgrade (e.g., more than 2 active parties per month), existing listings remain visible but you will not be able to create new ones until you are within limits or re-subscribe.

• Monthly plans: No refund for the current billing month. Cancellation prevents renewal for the next month.
• Quarterly and annual plans: A pro-rated refund for unused complete months may be issued at CricCheer's discretion. Contact support@criccheer.com to request a refund review.
• Exceptional circumstances: If a technical error on CricCheer's part prevented you from accessing paid features, we will issue a full refund for the affected period. Contact support with details.

Tournament Passes are priced between ₹999 and ₹4,999 depending on the tournament and tier.

• Before tournament start: A full refund is available if requested at least 7 days before the tournament's first match. Email support@criccheer.com with your order details.
• After tournament starts: No refund once the tournament is underway, regardless of how many matches remain. Features remain accessible until the tournament concludes.
• Tournament cancelled by the governing body: If an entire tournament is officially cancelled before any match is played, CricCheer will issue a full refund automatically within 10 business days. If a tournament is shortened mid-way, no refund is issued.
• Technical failure by CricCheer: If Pass features were inaccessible for more than 3 consecutive days due to a platform error, a pro-rated refund will be issued for the affected period.

• You can cancel an RSVP at any time through the party detail page.
• As a courtesy to hosts who plan based on attendance numbers, we ask that you cancel at least 4 hours before the match starts if you know you cannot attend.
• Cancelling frees your spot so another fan on the waiting list (if any) can attend.

• CricCheer tracks no-show patterns. Repeated failure to cancel or attend without notice may result in a temporary restriction on your ability to RSVP to new parties.
• You will be notified before any restriction is applied. Restrictions are lifted after a cooling-off period.

• Hosts must cancel a party through the CricCheer dashboard as soon as the decision is made. Do not leave the listing active if the event will not happen.
• CricCheer will automatically notify all RSVPed attendees via email and in-app notification when a party is cancelled.
• If your venue collected advance payments directly from attendees (e.g., deposits for reserved seating), you are solely responsible for refunding those amounts in accordance with your own stated policy.

• A single last-minute cancellation will not negatively affect your account.
• Frequent cancellations — particularly those with less than 24 hours notice and no stated reason — may result in reduced listing visibility, removal of a verified badge, or account suspension at CricCheer's discretion.
• Hosts with a pattern of cancellations will be contacted by the CricCheer team before any action is taken.

• When an official match cancellation or postponement is announced, CricCheer will mark affected parties as cancelled or postponed on the platform and notify RSVPed attendees.
• Where a match is rescheduled to a confirmed date, CricCheer will update the party listing automatically where possible. Hosts may also update their listing manually.
• Attendees who cannot attend a rescheduled party may cancel their RSVP without any consequence.

If a host venue charged attendees directly for a watch party that was subsequently cancelled due to a match postponement, CricCheer is not a party to that arrangement. Attendees must resolve refund requests directly with the venue. CricCheer may facilitate communication between the two parties on request but cannot compel a venue to issue a refund.

• If CricCheer terminates an account for cause, no refund is owed for the remaining subscription period or any unused portion of a Tournament Pass.
• If CricCheer terminates an account for reasons unrelated to the account holder's conduct (e.g., CricCheer discontinues service in a region), a pro-rated refund for the unused subscription period will be issued within 14 business days.

If you believe your account was terminated in error, email support@criccheer.com within 30 days of termination. Include your account email and a brief description of the circumstances. CricCheer will review your appeal and respond within 5 business days.